pk65 Privacy Policy

1 Data Controller

For the purposes of applicable data protection legislation, pk65 — operating the online gaming platform accessible at pk65.vu — is the data controller responsible for the personal data of players and visitors collected through the pk65 platform. All queries relating to data protection and privacy may be directed to [email protected] with the subject line "Data Privacy Request".

By accessing and using the pk65 platform — including registering an account, making a deposit, or placing a wager — you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein, to the extent that such consent is required under applicable law.

2 Personal Data We Collect

2.1 Identity and Contact Data

When you register a pk65 account, we collect your full legal name, date of birth, residential address (including city and province within Pakistan), email address, and mobile phone number. This information is required to create and maintain your account, verify your identity in compliance with our Know Your Customer obligations, and facilitate communications with you regarding your account activity.

2.2 Identity Verification Documents

As part of our age verification and anti-money laundering procedures, pk65 may request and retain copies of government-issued identity documents including your Computerised National Identity Card (CNIC), passport, or driving licence, together with supporting documents such as utility bills or bank statements to verify your address. These documents are processed and stored securely and accessed only by authorised compliance personnel.

2.3 Financial Data

pk65 collects financial data necessary to process deposits and withdrawals. This includes your JazzCash account number, EasyPaisa wallet identifier, bank account details (for HBL, UBL, Meezan Bank, and other transfers), and a complete record of all PKR transactions processed through your pk65 account. pk65 does not store full payment card numbers or payment card CVV codes.

2.4 Gaming and Transaction Data

pk65 maintains detailed records of all gaming activity conducted through your account, including games played, wagering amounts in PKR, game outcomes, bonus credits applied and wagered, and the date and time of each transaction. This data is necessary for the provision of gaming services, dispute resolution, and regulatory reporting obligations.

2.5 Technical and Usage Data

When you visit pk65.vu, our servers automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on each page, and session timestamps. This data is used for platform security, fraud detection, performance optimisation, and aggregate analytics.

2.6 Communications Data

pk65 retains records of all communications between you and our support team, including live chat transcripts, emails, and any correspondence relating to account queries, disputes, or responsible gaming interactions. These records are maintained for quality assurance, dispute resolution, and regulatory compliance purposes.

3 How We Collect Your Data

pk65 collects personal data through the following channels:

• Direct collection: Information you provide when registering a pk65 account, completing identity verification, contacting support, or updating your account profile;
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and similar tracking technologies when you visit pk65.vu;
• Third-party sources: Identity and fraud verification data received from authorised identity verification service providers and payment processors, where necessary to comply with our KYC and AML obligations;
• Publicly available sources: Publicly available information that may be used to verify the accuracy of data provided by you, strictly within the scope of applicable law.

4 Legal Basis for Processing

pk65 processes your personal data under the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and pk65, including account creation, deposits, withdrawals, and gaming services;
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering regulations, age verification obligations, and financial record-keeping requirements;
• Legitimate interests: Processing carried out in the legitimate interests of pk65 for fraud prevention, platform security, customer support improvement, and aggregate analytics — where such interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing carried out on the basis of your explicit consent, such as the receipt of promotional communications. You may withdraw consent for consent-based processing at any time by contacting [email protected].

5 How We Use Your Personal Data

pk65 uses the personal data collected for the following purposes:

• Creating, maintaining, and administering your pk65 player account;
• Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer;
• Verifying your identity and age as required by our regulatory and legal obligations;
• Providing customer support and resolving account queries and disputes;
• Detecting, investigating, and preventing fraudulent activity, money laundering, and other unlawful conduct;
• Enforcing our Terms & Conditions and Responsible Gaming Policy, including our 21+ age restriction;
• Sending transactional communications regarding your account, including deposit confirmations, withdrawal updates, and security alerts;
• Sending promotional communications where you have provided explicit consent and have not subsequently opted out;
• Complying with applicable legal and regulatory obligations, including responding to lawful requests from regulatory or law enforcement authorities;
• Improving the performance, security, and user experience of the pk65 platform using aggregated and anonymised analytics data.

6 Data Sharing and Third Parties

6.1 Payment Processors

To facilitate PKR deposits and withdrawals, pk65 shares necessary financial data with payment processing partners including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other banking partners. These partners process your data solely for the purpose of executing the specific transaction and are contractually prohibited from using your data for any other purpose.

6.2 Identity Verification Providers

pk65 uses authorised third-party identity verification service providers to conduct KYC and age verification checks. These providers process only the data strictly necessary for verification and operate under appropriate data processing agreements with pk65.

6.3 Regulatory and Law Enforcement Authorities

pk65 will disclose personal data to regulatory bodies, law enforcement agencies, or other governmental authorities where required to do so by applicable law, court order, or regulatory direction. pk65 will, where legally permitted, notify affected players of such disclosures.

6.4 No Data Sales

pk65 does not sell, rent, or otherwise transfer your personal data to third-party marketing organisations, data brokers, or advertising networks under any circumstances. Any data sharing arrangement with a third party is governed by a formal data processing agreement that limits the third party's use of your data to the specific purpose for which it was shared.

7 Cookies and Tracking Technologies

pk65.vu uses cookies and similar tracking technologies to maintain session state, remember your login preferences, analyse platform performance, and detect fraudulent activity. Cookies used by pk65 fall into the following categories:

• Strictly necessary cookies: Required for the pk65 platform to function. These cannot be disabled without affecting core functionality;
• Performance cookies: Collect anonymised data about how visitors use pk65.vu, used to improve platform performance and user experience;
• Functional cookies: Enable the platform to remember your preferences, such as language settings and login credentials (where you have enabled this feature);
• Security cookies: Used to detect anomalous login behaviour, session hijacking attempts, and other security threats.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect the functionality of the pk65 platform and may prevent you from accessing certain features.

8 Data Retention

pk65 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. Specifically:

• Account data and gaming records are retained for a minimum of five years following account closure, in compliance with applicable anti-money laundering regulations;
• Identity verification documents are retained for a minimum of five years following the completion of the verification process or account closure, whichever is later;
• Financial transaction records are retained for a minimum of seven years for regulatory and audit purposes;
• Support communications are retained for a period of three years following the resolution of the relevant query;
• Technical and usage data is retained for a maximum of two years for security and analytics purposes, following which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with pk65's data disposal procedures.

9 Data Security

pk65 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and pk65 servers;
• AES-256 encryption for personal and financial data stored at rest;
• Strict access controls limiting personal data access to authorised personnel on a need-to-know basis;
• Regular internal security audits and vulnerability assessments;
• Two-factor authentication options for player accounts;
• Intrusion detection and anomaly monitoring on all platform infrastructure.

10 International Data Transfers

In connection with the operation of the pk65 platform and the engagement of third-party service providers, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, pk65 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applicable within Pakistan, including the use of standard contractual clauses and formal data processing agreements with recipient entities.

11 Your Data Rights

As a pk65 player, you hold the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data pk65 holds about you;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to overriding legal retention obligations;
• Right to restriction: You may request that processing of your data be restricted in certain circumstances;
• Right to data portability: You may request a copy of your data in a structured, machine-readable format;
• Right to object: You may object to processing carried out on the basis of legitimate interests;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact pk65 at [email protected] with the subject line "Data Rights Request". pk65 will acknowledge your request within five business days and aim to respond substantively within 30 days. In complex cases, this period may be extended by a further 30 days with appropriate notification.

12 Children's Privacy and the 21+ Policy

The pk65 platform is strictly restricted to individuals who are 21 years of age or older. pk65 does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided personal data to pk65 or accessed the platform, please contact us immediately at [email protected]. Upon confirmation, pk65 will promptly close the relevant account and securely delete all associated personal data.

Age verification is conducted as a mandatory step before any withdrawal from a pk65 account is processed. Accounts that fail age verification will be immediately suspended and all associated funds reviewed in accordance with applicable law.

13 Changes to This Privacy Policy

pk65 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered pk65 account holders via email to the address on file, with a minimum of seven days notice prior to the effective date of the change, except where immediate amendment is required by law or regulatory direction.

We encourage you to review this Privacy Policy periodically to stay informed about how pk65 handles your personal data. The "Last Reviewed" date at the top of this page will reflect when the most recent update was made. Your continued use of the pk65 platform following notification of an updated Privacy Policy constitutes your acknowledgement of the revised terms.

14 Contact & Data Enquiries

For any questions, concerns, or formal requests relating to this Privacy Policy or the handling of your personal data by pk65, please contact us at the following:

Email: [email protected]
Subject Line: Data Privacy Request
Platform: pk65.vu
Live Chat: Available 24/7 via the pk65 platform